Security hardware is only as trustworthy as the system behind it. Here's exactly what stands between your devices, your data, and anyone who shouldn't have either.
A request from your hardware only reaches the cloud after it clears multiple independent checks — a hardware credential, a signed request, and a session token. A single stolen secret isn't enough to impersonate your device.
Every device credential is encrypted at rest with AES-256. Nothing sensitive — keys, passwords, tokens — is ever written to a log in plain text.
Portal access is scoped by role and by account. A client sees their own devices, contacts and logs — never another client's — and staff access is limited by role, from support up to admin.
Retire or lose a device and its trust is revoked the moment you deactivate it in the portal — there's no lingering window where old hardware can still talk to your account.
Cloud subscription billing is logged manually by our team, not auto-renewed on a stored card. What you're billed is what we've confirmed with you directly.
Shutter Security and Home Security dispatch over GSM directly — there's no cloud account, no portal login and no subscription in that path. Fewer systems in the loop, for buyers who want exactly that.
Cloud-line event history — every call, SMS, email and app push your account triggered — stays available in your app for 90 days, then moves to long-term archive rather than sitting indefinitely in the active system.